ck4 Privacy Policy for Bangladesh Players

ck4 operates the online gaming platform at ck4.one and is the data controller responsible for the personal information of all registered players. This Privacy Policy applies to all users of the ck4 platform, including visitors who browse without registering and players who hold active accounts.

By registering an account on ck4 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use ck4.

ck4 is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we take security seriously. Bangladesh players can trust that their data is treated with the same care we apply to every other part of the ck4 platform.

ck4 collects the following categories of personal data from players:

ck4 does not collect or store full payment card numbers. Payment transactions are processed through the mobile banking providers' own secure systems, and ck4 only receives confirmation references and partial account identifiers.

ck4 collects personal data through the following means:

• Direct input — Information you provide when registering, verifying your account, making deposits or withdrawals, or contacting support.
• Automated collection — Technical and usage data collected automatically when you visit or use the ck4 platform, including via cookies and server logs.
• Payment providers — Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Identity verification — Document images and selfies submitted during the account verification process.

ck4 does not purchase personal data from third-party data brokers or marketing companies. All data collected by ck4 comes directly from your interaction with the platform or from the payment providers you use to transact on ck4.

ck4 uses your personal data for the following purposes:

• Account management — To create, maintain, and secure your ck4 account.
• Payment processing — To process deposits and withdrawals accurately and securely via bKash, Nagad, and Rocket.
• Identity verification — To verify that you are who you say you are, that you are aged 18 or over, and that your payment accounts are registered in your own name.
• Fraud prevention — To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Customer support — To respond to your queries, resolve disputes, and provide assistance when you contact the ck4 support team.
• Platform improvement — To analyse usage patterns and improve the ck4 platform, games, and user experience for Bangladesh players.
• Legal compliance — To comply with applicable laws and regulations, including anti-money laundering obligations.
• Responsible gaming — To monitor for signs of problem gambling and to apply responsible gaming tools when requested by players.

ck4 does not use your personal data for unsolicited third-party marketing. If ck4 sends you promotional communications about ck4 offers, you can opt out at any time by contacting support.

ck4 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Game providers — Game software providers may receive anonymised session data to support game functionality and fairness auditing. No personally identifiable information is shared with game providers.
• Identity verification services — Third-party verification services may process your identity documents as part of the account verification process. These services are bound by strict data processing agreements with ck4.
• Law enforcement and regulators — ck4 will disclose personal data to law enforcement authorities, regulators, or courts when required to do so by law, or when ck4 has a good-faith belief that disclosure is necessary to prevent fraud or illegal activity.
• Business transfers — In the event of a merger, acquisition, or sale of ck4's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer.

All third parties who receive personal data from ck4 are required to handle it securely and in accordance with applicable data protection standards. ck4 does not permit third parties to use your personal data for their own marketing purposes.

ck4 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• Encryption — All data transmitted between your device and ck4 servers is encrypted using TLS (Transport Layer Security). Passwords are stored as salted hashes and are never stored in plain text.
• Access controls — Access to personal data within ck4 is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Payment security — Payment transactions are processed through the secure infrastructure of bKash, Nagad, and Rocket. ck4 does not store full payment account numbers on its own servers.
• Monitoring — ck4 monitors its systems continuously for suspicious activity, unauthorised access attempts, and potential security incidents.
• Incident response — In the event of a data breach that affects your personal data, ck4 will notify affected players promptly and take immediate steps to contain and remediate the incident.

While ck4 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

ck4 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years after the date of each transaction.
• Support communications are retained for two years after the date of the last communication.
• Technical and usage data is retained for up to 12 months and then anonymised or deleted.
• Identity verification documents are retained for the period required by applicable law and then securely deleted.

When personal data is no longer required, ck4 deletes or anonymises it securely. Data that has been anonymised — meaning it can no longer be linked back to you — may be retained indefinitely for analytical purposes.

ck4 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit ck4.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ck4, but some features may not work as intended. ck4 does not use cookies to serve third-party advertising.

As a ck4 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ck4 support with your request.

• Right to access — You can request a copy of the personal data ck4 holds about you at any time.
• Right to correction — If any of your personal data held by ck4 is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion — You can request that ck4 delete your personal data. Note that ck4 may be required to retain certain data by law even after an account is closed.
• Right to restrict processing — You can request that ck4 limit how it uses your personal data in certain circumstances.
• Right to data portability — You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent — Where ck4 processes your data based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ck4 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension.

ck4 is strictly for players aged 18 and over. ck4 does not knowingly collect personal data from anyone under the age of 18. If ck4 discovers that a player is under 18, the account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted as soon as legally permissible.

If you believe a minor has registered on ck4 or has accessed your account, please contact ck4 support immediately. ck4 takes underage gambling extremely seriously and will act on all reports promptly.

ck4 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When material changes are made, ck4 will notify registered players via their registered contact details or by displaying a prominent notice on the platform.

The updated Privacy Policy will take effect from the date shown at the top of this page. Continued use of ck4 after the effective date of any update constitutes your acceptance of the revised policy. We recommend checking this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ck4 handles your personal information, please get in touch with the ck4 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the ck4 platform after login
• Response time: Most privacy queries are acknowledged within 24 hours

For data deletion or access requests, please include your registered mobile number and account username so ck4 can locate your records and process your request efficiently.